At a doctor's appointment once my husband, Jake, was confronted with a situation I'm sure a lot of officers can relate to. This was a checkup relating to an ongoing IOD case Jake has been dealing with. A nurse was reviewing Jake’s work history with him, and so knew he was LAPD.
Jake was picking up strong signals of dislike from her and, having never met her before, figured she probably had a chip on her shoulders against officers. He was on target, because when it came up that he worked Narcotics, she put down her chart and asked him if she could pose a work-related question. And then started to vent.
She was concerned about an apartment building on her street where she suspected illegal activities were taking place. She called her local police station and told the desk officers of the situation, asking what could be done. They took her information and told her it would be looked into as soon as possible. She didn’t hear back from them and wasn't made aware of any efforts to look into the situation.
Calling the station back and complaining about what she felt was a lack of attention and/or respect from the officers brought her no results. And so she became bitter and disillusioned about the police department as a whole, telling everyone her story about how the police don't care about the citizens in her area and how useless it was to try to get them to help. Which explained her simmering resentment when dealing with Jake during this appointment.
After telling her story, my husband was sympathetic and ran through some possible options with her. He suggested that she call the station again, but this time ask to speak to the Senior Lead Officer for her neighborhood. Another idea was to write a letter to her City Councilman.
She was amazed at the amount of time Jake spent talking to her trying to help. She apologized for her resentment and thanked him for taking the time to listen. "I guess not all cops are so bad," she said on her way out.
I was proud of him as he told me the story that evening, knowing how much he hates sitting at the doctor's. Technically, he was off-duty and didn't need to help her. He could have ignored her and picked up the nearest Sports Illustrated, but he didn't.
Really, when are officers ever truly off-duty when it comes to how they present themselves and represent the department? It may not be fair, but it's the way it is. As soon as people find out you are an officer, you are held to higher standards and watched much more than the average citizen.
Flash forward to a month later: same doctor's office, same nurse walks in. Actually, she practically bounced in, very excited to see Jake. She enthusiastically told my husband how she took his advice and talked to the SLO, who graciously heard her out and helped look into the problem in her neighborhood. She was ecstatic, to say the least.
"And," she gushed, "I've been telling everyone I know how great you were and that there are a lot of great cops out there who really can help us." This was a total turnaround from the previous appointment. Again, as I listened to Jake's story that evening, I thought about how by doing this one little thing he's probably helped out a lot of his fellow officers without knowing it. Because positive interactions like this can have a snowball effect. Her friends and family will tell their friends and family about the officer who took the time to help out. Off duty, no less.
And when those people next cross paths with LAPD officers, maybe they will be more likely to give them a smile or a firm handshake and a thank you.
It seems like every holiday season people are either crazy happy with the spirit of the season or really cranky and miserable. I know Jake has experienced this first hand on the job. He is either buried under mounds of cookies and fruitcakes brought to the stations or dealing with a higher number of domestic abuse cases, suicides or other incidents stemming from the depression that all this holiday cheer can backlash into.
A gift officers can give both to their fellow officers and to the community is to strive to be upstanding, helpful, approachable representatives of the department. By doing this, like my husband inadvertently did, they can help out their fellow officers and the community they serve by fostering better relations between the two, who are too often at odds. Citizens can feel better able to approach officers and trust more that their concerns will at least be met with respect and concern. And officers can feel less demonized by the public, even more appreciated and trusted. Now that would make for some Happy Holidays.
*This article is a reprint from 2005 and was also published in the LAPD publication The Blue Line.
Recent Comments